CVE-2023-5421

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

CVSS v3 5.5 MEDIUM

5.5^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.3 / Impact : 2.7

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required HIGH

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact LOW

Availability Impact NONE

Scope CHANGED

References

Link	Resource
https://otrs.com/release-notes/otrs-security-advisory-2023-09/	Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

History

19 Oct 2023, 20:19

Type	Values Removed	Values Added
CPE		cpe:2.3:a:otrs:otrs:::::::: cpe:2.3:a:otrs:otrs:::::community:::*
CWE		CWE-79
References	~~(MISC) https://otrs.com/release-notes/otrs-security-advisory-2023-09/ -~~	(MISC) https://otrs.com/release-notes/otrs-security-advisory-2023-09/ - Vendor Advisory
First Time		Otrs otrs Otrs
CVSS	v2 : ~~unknown~~ v3 : ~~unknown~~	v2 : unknown v3 : 5.5

16 Oct 2023, 09:15

Type	Values Removed	Values Added
New CVE

Information

Published : 2023-10-16 09:15

Updated : 2024-02-28 20:33

NVD link : CVE-2023-5421

Mitre link : CVE-2023-5421

CVE.ORG link : CVE-2023-5421

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-79

Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CWE-20

Improper Input Validation

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