CVE-2021-21443

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVSS v3 3.5 LOW
CVSS v2.0 4.0 MEDIUM

3.5^/10

CVSS v3 : LOW

Vector :

Exploitability : 2.1 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction REQUIRED

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

4.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:S/C:P/I:N/A:N

Exploitability : 8.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication SINGLE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2021-13/	Vendor Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2021-13/	Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::

History

21 Nov 2024, 05:48

Type	Values Removed	Values Added
CVSS	v2 : ~~4.0~~ v3 : ~~4.3~~	v2 : 4.0 v3 : 3.5
References	~~() https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html -~~	() https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html -
References	~~() https://otrs.com/release-notes/otrs-security-advisory-2021-13/ - Vendor Advisory~~	() https://otrs.com/release-notes/otrs-security-advisory-2021-13/ - Vendor Advisory

31 Aug 2023, 03:15

Type	Values Removed	Values Added
References		(MLIST) https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html -

Information

Published : 2021-07-26 05:15

Updated : 2024-11-21 05:48

NVD link : CVE-2021-21443

Mitre link : CVE-2021-21443

CVE.ORG link : CVE-2021-21443

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

NVD-CWE-noinfo

{"id": "CVE-2021-21443", "metrics": {"cvssMetricV2": [{"type": "Primary", "source": "nvd@nist.gov", "cvssData": {"version": "2.0", "baseScore": 4.0, "accessVector": "NETWORK", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "authentication": "SINGLE", "integrityImpact": "NONE", "accessComplexity": "LOW", "availabilityImpact": "NONE", "confidentialityImpact": "PARTIAL"}, "acInsufInfo": false, "impactScore": 2.9, "baseSeverity": "MEDIUM", "obtainAllPrivilege": false, "exploitabilityScore": 8.0, "obtainUserPrivilege": false, "obtainOtherPrivilege": false, "userInteractionRequired": false}], "cvssMetricV31": [{"type": "Secondary", "source": "security@otrs.com", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 3.5, "attackVector": "NETWORK", "baseSeverity": "LOW", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N", "integrityImpact": "NONE", "userInteraction": "REQUIRED", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "LOW", "confidentialityImpact": "LOW"}, "impactScore": 1.4, "exploitabilityScore": 2.1}, {"type": "Primary", "source": "nvd@nist.gov", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 4.3, "attackVector": "NETWORK", "baseSeverity": "MEDIUM", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N", "integrityImpact": "NONE", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "LOW", "confidentialityImpact": "LOW"}, "impactScore": 1.4, "exploitabilityScore": 2.8}]}, "published": "2021-07-26T05:15:07.507", "references": [{"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html", "source": "security@otrs.com"}, {"url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/", "tags": ["Vendor Advisory"], "source": "security@otrs.com"}, {"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html", "source": "af854a3a-2127-422b-91ae-364da2661108"}, {"url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/", "tags": ["Vendor Advisory"], "source": "af854a3a-2127-422b-91ae-364da2661108"}], "vulnStatus": "Modified", "weaknesses": [{"type": "Secondary", "source": "security@otrs.com", "description": [{"lang": "en", "value": "CWE-200"}]}, {"type": "Primary", "source": "nvd@nist.gov", "description": [{"lang": "en", "value": "NVD-CWE-noinfo"}]}], "descriptions": [{"lang": "en", "value": "Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27."}, {"lang": "es", "value": "Unos agentes pueden enumerar los correos electr\u00f3nicos de los usuarios de los clientes sin los permisos requeridos en la pantalla de acciones masivas. Este problema afecta a: OTRS AG ((OTRS)) Community Edition: versi\u00f3n 6.0.x versi\u00f3n 6.0.1 y versiones posteriores. OTRS AG OTRS: versiones 7.0.x anteriores a 7.0.27"}], "lastModified": "2024-11-21T05:48:23.080", "configurations": [{"nodes": [{"negate": false, "cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "vulnerable": true, "matchCriteriaId": "2330DDC0-20DF-4031-A4A3-017F0E73C08A", "versionEndIncluding": "6.0.32", "versionStartIncluding": "6.0.0"}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "D7F285C0-B9FC-4AF7-85D0-19F6594AAB7B", "versionEndIncluding": "7.0.27", "versionStartIncluding": "7.0.0"}], "operator": "OR"}]}], "sourceIdentifier": "security@otrs.com"}