Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
References
Link | Resource |
---|---|
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html | Mailing List Third Party Advisory |
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html | |
https://otrs.com/release-notes/otrs-security-advisory-2020-03/ | Release Notes Vendor Advisory |
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html | Mailing List Third Party Advisory |
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html | |
https://otrs.com/release-notes/otrs-security-advisory-2020-03/ | Release Notes Vendor Advisory |
Configurations
History
21 Nov 2024, 05:11
Type | Values Removed | Values Added |
---|---|---|
References | () https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html - Mailing List, Third Party Advisory | |
References | () https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html - | |
References | () https://otrs.com/release-notes/otrs-security-advisory-2020-03/ - Release Notes, Vendor Advisory | |
CVSS |
v2 : v3 : |
v2 : 3.5
v3 : 3.5 |
31 Aug 2023, 03:15
Type | Values Removed | Values Added |
---|---|---|
References |
|
Information
Published : 2020-01-10 15:15
Updated : 2024-11-21 05:11
NVD link : CVE-2020-1767
Mitre link : CVE-2020-1767
CVE.ORG link : CVE-2020-1767
JSON object : View
Products Affected
debian
- debian_linux
otrs
- otrs
CWE