CVE-2019-13457

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

CVSS v3 4.3 MEDIUM
CVSS v2.0 4.0 MEDIUM

4.3^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

4.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:S/C:P/I:N/A:N

Exploitability : 8.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication SINGLE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	Broken Link
https://otrs.com/release-notes/otrs-security-advisory-2019-11/	Vendor Advisory
https://www.otrs.com/category/release-and-security-notes-en/	Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

History

No history.

Information

Published : 2020-03-10 18:15

Updated : 2024-02-28 17:28

NVD link : CVE-2019-13457

Mitre link : CVE-2019-13457

CVE.ORG link : CVE-2019-13457

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

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